Privacy Policy

Effective Date: 08/27/2025

Last Updated: 08/27/2025

FoodHero (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile app, website, and related services (collectively, the “Services”). By using the Services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information such as your name, email address, phone number, and delivery address. Payment details are processed securely through third-party providers, and we do not store credit card numbers.

We also collect usage information, which includes device details such as IP address, device type, operating system, and app usage patterns like pages viewed, search history, and restaurants visited.

Location information may also be collected. If you enable location services, we may collect precise location data to show nearby restaurants and enable deliveries. If location services are disabled, we may collect approximate location information instead.

We collect transaction information including orders placed, items purchased, and your delivery history.

2. How We Use Your Information

We use your information to provide and improve our food ordering and delivery services. This includes processing payments securely, personalizing recommendations, promotions, and offers, and sending order updates, support messages, and account notices. We also use your information to prevent fraud and misuse of the app, and to comply with legal obligations.

3. Sharing of Information

We may share your information with restaurants and merchants to prepare your orders, and with delivery partners to deliver your food. Payment processors securely handle payment transactions. Service providers, such as those offering cloud hosting, analytics, and customer support, may also process your data on our behalf. In some cases, we may disclose your information to authorities or regulators if required by law.

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is deleted or anonymized.

5. Security

We implement reasonable safeguards such as encryption, secure servers, and restricted access to protect your data. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. You may also opt out of promotional communications, restrict certain processing activities, or request a copy of your data in a portable format.

To exercise your rights, you can contact us at info@foodheroeats.com.

7. Cookies and Tracking

We use cookies and similar technologies to enable app functionality, provide analytics, and offer personalized recommendations. You may disable cookies in your device or browser settings, but some features of the app may not work correctly without them.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13, or the minimum age required by local law. We do not knowingly collect personal data from children. If such data is identified, it will be deleted.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app or on our website with a new effective date. Continued use of the Services after changes means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you may contact us at:

Email: info@foodheroeats.com

Phone: 402-788-1275

Address: Lincoln, Nebraska. US